What is my User ID?
Your User ID is your six digit personnel number.
What is my initial password?
The first time you log in, your temporary initial password is your personnel number plus your two digit birth day and your two digit birth year.
For example, if your birthday is March 3, 1970, and your personnel number is 123456, your initial password will be 1234560370.
The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.
How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call your plan administrator and they will unlock it for you.
Who do I call if I need help?
If you need help accessing the website, please contact the Shell Benefits Centre toll-free at